FAQS
Frequently Asked Questions
SHIPPING
WHERE DO YOU SHIP FROM?
All orders are shipped from our headquarters in Sweden.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship across the EU and to most international locations. Shipping fees and delivery times vary depending on your location and will be shown at checkout.
HOW LONG DOES SHIPPING TAKE?
Sweden:1-3 business days
EU & International: 3-8 business days
WHAT ARE THE SHIPPING COSTS?
Shipping costs are calculated at checkout based on your location and order. Occasionally, we offer free shipping promotions for subscribers.
All domestic shipping in Sweden is always free of charge.
RETURN & EXCHANGE
WHAT'S YOUR RETURN POLICY?
You have 14 days from delivery to request a return or exchange. Items must be unused, in original condition, and returned in the original packaging if you have it. If not, make sure it’s waterproof and not see-through.
CAN I CANCEL OR CHANGE MY ORDER?
If your order hasn't been processed yet, we can cancel or edit it. Contact us as soon as possible. Once an order is shipped, we can’t make changes, but you can still return it.
PAYMENTS
DO I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
EU customers will not pay customs fees. Orders shipped outside the EU may be subject to local import taxes or duties, which are the customer’s responsibility.
IS MY PAYMENT INFORMATION SECURE?
Yes. We use secure, encrypted payment gateways. Your card details are never stored on our servers. Payment options include major credit cards, PayPal, and Klarna in supported regions.
FIT & SIZING
HOW DO I KNOW WHAT SIZE TO ORDER?
Each product page includes a detailed size guide. If you’re unsure, feel free to email us for help.
HOW DO I CARE FOR MY KREEDO CLUB ITEMS?
Care instructions are included with each product and also listed on the product pages. In general, cold wash and air dry are recommended to preserve quality.
OTHER
HOW DO I GET INTO THE VIP (EARLY ACCESS)
To get into our VIP, you must sign up to our list.
By join our mailing list or SMS notifications to stay updated on new drops, limited releases, and exclusive offers.
STILL NEED HELP
Email us at contact@kreedo.store. We usually respond within one business day.